Privacy Policy

Tiffin ("Tiffin", "we", "us", or "our") operates the website https://tiffinbd.com (the "Site") and provides meal ordering and delivery services in Bangladesh. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site or placing an order, you agree to the practices described here.

We collect the following types of information:

• Order information: your name, phone number, and delivery address (including map location coordinates) when you place an order.
• Order details: the items, quantities, selections, notes, and payment method for your order.
• Verification data: your phone number and the one-time password (OTP) used to verify it.
• Device and usage data: IP address, browser type, device information, pages visited, and interactions with the Site, collected through cookies and similar technologies.
• Communications: messages you send us by phone, email, WhatsApp, or social media.

• To process, prepare, and deliver your orders.
• To verify your phone number and prevent fraudulent or fake orders.
• To contact you about your order, including delivery updates and issues.
• To respond to your questions, feedback, and complaints.
• To operate, maintain, and improve the Site and our services.
• To measure the effectiveness of our advertising and marketing.
• To comply with legal obligations and enforce our terms.

The Site uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how the Site is used. We use third-party tools such as Google Tag Manager / Google Analytics and the Meta (Facebook) Pixel to measure traffic and advertising performance. These providers may collect information about your use of the Site in accordance with their own privacy policies.

You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the Site.

We do not sell your personal information. We may share it only with:

• Our restaurant outlets and delivery staff, so your order can be prepared and delivered.
• Service providers that help us run the Site and our ordering system (for example hosting, SMS/OTP delivery, mapping, and analytics providers), who may use the data only to provide their services to us.
• Advertising and analytics partners, as described in the section on cookies above.
• Authorities or other parties when required by law, or to protect our rights, customers, or the public.

The Site uses Google Maps to help you select a delivery location and may link to third-party sites such as Facebook, WhatsApp, and Foodpanda. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies.

We keep your information only as long as necessary to fulfil the purposes described in this policy, to meet legal, accounting, or reporting requirements, and to resolve disputes.

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You may contact us at any time to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your personal information, subject to legal and operational requirements.
• Opt out of marketing communications.

Our Site is intended for use by adults. We do not knowingly collect personal information from children under 13. Orders for children's meals should be placed by a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Site after changes means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle your data, contact us:

• Email: tiffin6060@gmail.com
• Phone: 09647606070
• WhatsApp: 01321445555
• Facebook: Tiffinbdforkids